Refund and Returns Policy

Return & Refund Policy – DesiKapde.com

Last Updated: 11 August 2025

At DesiKapde.com, we want you to love what you buy. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns only if:

  • The product is damaged, defective, or not as described.

  • You notify us within 7 days of delivery.

  • The item is unused, unwashed, and returned in its original packaging with all tags intact.

Non-Returnable Items:

  • Lingerie, innerwear, and swimwear.

  • Items purchased on sale, clearance, or special promotions.

  • Customized or altered products.

2. Return Process

  1. Contact Us – Email us at support@desikapde.com or call +91-XXXXXXXXXX with your order number, reason for return, and photos of the product (if damaged).

  2. Approval – Our team will review your request and confirm eligibility.

  3. Pick-Up/Shipping – We will arrange a pick-up or ask you to courier the product to our address.

  4. Inspection – Once we receive the returned product, our quality team will inspect it.

3. Refund Policy

  • If approved, the refund will be processed to your original payment method within 7–10 working days.

  • For COD orders, refunds will be issued via bank transfer or store credit.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Exchange Policy

  • We offer exchanges for size or color (subject to stock availability).

  • If the requested size/color is unavailable, we will process a refund as per our refund policy.

5. Cancellations

  • Orders can be cancelled within 24 hours of placement, provided they have not been shipped.

  • Once shipped, cancellations are not possible — you may request a return after delivery if eligible.

6. Contact Us

For return, refund, or exchange requests:

DesiKapde.com
Email: support@desikapde.com

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